Refund Policy

Your satisfaction is important to us. If any* product does not meet your expectations, you may return it for a complete refund, replacement or exchange within 30 days of receiving your order. Items that are returned worn, damaged, dirty or otherwise in a condition where it cannot be resold will not be refunded.

Items should be returned to this address:

5026 West Jefferson Boulevard
Los Angeles, CA 90016

Please include your packing slip with the returned items. If you wish to exchange an item for a different size, please indicate this on the packing slip. If you have any questions about returning or exchanging an item, call (888) 772-2521 or email marketplace@spcaLA.com 9–5 Monday through Friday.

* Paw Trax® and Paw Palace® software, as well as the Teaching Love and Compassion (TLC) program are non-refundable and non-transferable. All sales are final. Please email info@spcaLA.com with questions regarding this policy.

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